civil eyes research

Civil Eyes Research - Who We Are

Civil Eyes Research is led by John Smith and Geoff Bick but their wide range of projects and programmes would not be possible without the support of a wide range of technical advisers and associates.

John works from the London base and Geoff manages activities from the West Midlands but the programme of work is spread over the United Kingdom.

More details of Civil Eyes Research directors and associates is shown below:


John Smith

John SmithJohn is Director of Consultancy in Civil Eyes Research. John manages the benchmarking programmes with teaching hospitals and the Specialist Children's Hospitals.

In addition John's work has enabled Civil Eyes to work across health economies upon the future of specialities as diverse as Orthopaedics, Diabetology and Urology. At a time of great change for the clinical professions, John has been working with Medical Chambers, social enterprises, the independent sector and primary care to establish viable options for new models of care.

John believes that health professionals need ready access to robust and well presented information. John was previously Executive Director at CHKS Ltd. John led the performance benchmarking networks, financial management programmes and the clinical indicators programme.  He also took the CHKS lead responsibility for working with the independent and voluntary sector. 

From 1986, John spent seven years as a Fellow in Health Management and Deputy Director at the King's Fund College seeking to promote the involvement of clinicians and GPs in management.  The use and validation of clinical information are major themes in John's portfolio of experiences.  Clinical activity measures are important for managers and clinicians alike and John has enjoyed working across the disciplines of the health service – seeing the importance of linking financial, clinical and patient data.

John was Chief Executive of CASPE Consulting Ltd. from 1993 until CHKS acquired CASPE in 1997 to form one of the largest specialist health groups in the UK.  John's work at CASPE included business planning and he has led teams for business cases in the Royal Infirmary in Edinburgh, Guy's and St Thomas' Trust, University Hospital Birmingham, Peterborough and Watford.

Over the years, John has worked extensively on the development of innovative practice and the management of change in health services.  He led the Health Mall implementation programme in London, developed new models of care for cancer patients in Birmingham, introduced accreditation into CASPE through the Hospital Accreditation Programme and also worked across the NHS on the implementation of Medical Admission units.

New models of healthcare provision inevitably mean changes of practice and new building configurations.  John has been involved in major PFI projects in the Royal Infirmary of Edinburgh, West Middlesex Hospital, Norwich and Aberdeen.  John has a range of contacts within the NHS and independent sector.  Some of his recent work has involved BMI, Nuffield and BUPA as well as the first wave of ISTC contracts.

John launched the CHKS 40Top Hospital Programme in 1999 and the programme has become a major NHS award.  Whilst at the Fund and CASPE, John worked on a number of overseas projects included a learning network of Northern European hospital managers and clinicians, a chief executive development programme for American and British organisations, developing clinical directorates in Saudi Arabia and a hospital change programme in Kuwait.  He was a programme director for the Nordic School in Scandinavia for many years and was a tutor on the national general management scheme at the King's Fund.

John has a first degree in History from King's College in London and subsequently he obtained a Masters degree in Manpower Studies from the University of Westminster Business School.

Geoff Bick

Geoff BickAs Director of Programmes at Civil Eyes Research, Geoff is responsible for the development of information content within many of the company’s work areas.  This involves the sourcing, preparation, analysis and iteration of disparate information sets from multiple organisations and its presentation in innovative and thought-provoking ways.

Until February 2006, Geoff Bick was the Director of Product Development for CHKS Ltd.  At CHKS Geoff played a major role in developing programmes for using comparative data strategically and in leading the application of CHKS' services to the performance, clinical governance, consultant contract implementation, Payment by Results and service reconfiguration agendas of healthcare organisations.  For many years Geoff ran the specialist projects arm of CHKS that undertook bespoke work for clients.  He also led a review of the product development process at Iasist, CHKS’ sister benchmarking company in Spain.

Geoff has specialised in reviews of provider performance and in translating the messages of comparative analysis into managerial and clinical practice.  In particular he has undertaken a large number of exercises to remodel hospital service provision. Geoff has worked at a strategic level with managers, clinicians and others at numerous teaching hospitals, district general hospitals, health commissioners and other healthcare organisations.

Before joining CHKS in 1994, Geoff worked as a Project Manager for the Audit Commission. He undertook a range of national projects including reviews of acute bed management and community care.  Geoff also participated in the design and subsequent delivery of a national audit of GP prescribing.  He also had a major role in a series of reviews of the care of sick children in hospital. 

Prior to joining the Audit Commission, Geoff was a partner in his own consultancy company that undertook value for money studies and quality audits for a variety of NHS organisations.  He previously worked for the internal consultancy arm of a Regional Health Authority, where he undertook a wide range of projects that covered many aspects of healthcare in a myriad of settings.  Geoff’s NHS career began in medical records at a psychiatric hospital.

Geoff graduated in History from Sussex University.  He has a Diploma in Management Services and has also studied under the Institute of Health Services Management.


Ann Terry

Ann TerryAnn is an experienced executive coach and impactful facilitator with a high level of interpersonal skills and ability to engage teams and individuals from a range of organisational cultures.

She is able to quickly understand where an organisation is and what they want to change. She integrates her own background in research and senior leadership in the health sector with her extensive experience of coaching and facilitation in the commercial sector. In addition, her understanding of how the brain responds at work enables her to effectively support managers and leaders in increasing employee engagement with organisational strategy and change.

As a leadership coach and mentor, Ann is passionate about creating a challenging, inspiring and safe space for leaders to explore their impact and effectiveness in achieving and delivering what they need to; helping them draw on cutting edge knowledge and insights into maximizing engagement for themselves and others.

As a senior manager in the NHS she led the introduction and implementation of an innovative results driven multi million pound resource and development programme in primary care. This involved effective application of influencing and behavioural change skills with clinicians in both the primary and secondary care settings to develop changing practice. This resulted in significant performance improvements across a range of services.

Ann is a certified executive coach with Stakeholder Centre Coaching by Marshall Goldsmith. She is also accredited by the Coaches Training Institute (USA) and the International Coaching Federation.

Ray Flux

Ray FluxRay has practiced health care and organisation development in the State of Flux partnership (since 1991) and as founding Director of Civil Eyes Research Ltd (since 1998). Civil Eyes Research has been focused upon "involving more than the expected number of people in policy and decision making", in the fields of health, education and social care. Much of this work is concerned with building partnerships and ownership of complex problems and their solutions among diverse groups of people.

He has specialised in combining analysis of emerging policy with stakeholders' views, existing data, and customised information gathered afresh, and bringing all this to bear in the thinking of diverse groups of policy and decision makers.

Ray is a graduate in Psychology and Physiology from Nottingham University. As an undergraduate he worked at the Institute of Aviation Medicine in Farnborough, and then after graduating as a field researcher with the Institute of Occupational Medicine in the NCB at Burton on Trent: Both these early experiences developed his applied research skills.

His first experience of the health service was as research team manager at Central Middlesex Hospital, designing and operating the first systems which provided clinicians with management information about patients, procedures and costs on a district wide basis. This became a CASPE project and a fore-runner of Resource Management nationally. He has an M.Phil from Brunel University based upon this work. Ray also had experience in the early development of the Performance Indicators and the earliest national Minimum Data Set.

Ray was appointed Fellow at the King's Fund College faculty and during his period there produced the first attempt to quantify and publish a picture of inner London's Health services. This was the period of tremendous development of thinking about health care general management and organisation development in which the King's Fund was an internationally renowned centre. He developed several successful in-house management programmes for new consultants, Clinical Directors and Medical Directors and was Deputy Director with responsibility for the overall educational programme of the College.

Ray also worked over several years with Victoria Health Department in Melbourne Australia to support strategy and organisation development with the Office for Psychiatric Services, during a period of major re-provision. As this work progressed he developed a coaching role with the whole senior team of the Health Department and worked with the State Minister for Health. He worked inter-state with Royal Prince Alfred Hospital and the Eastern Health Board in Sydney and also developed a module on Performance Management for the Top Management Programme in New Zealand. Ray designed and facilitated a process for the national conference of the Australian Family Planning Association which brought them to their first, nationally agreed strategy.

Derek French

Ray FluxDerek studied at the London School of Economics before starting in the advertising business with Ted Bates Ltd.

Derek soon became Media Research Manager working on accounts such as Electricity Council, Mars Confectionary, Pedigree Pet foods and Peugeot and stayed for over ten years. Derek then moved to Yorkshire Television as Planning Manager.

Recognising that the advertising world needed benchmarked information Derek and a couple of colleagues established FCF Ltd in 1989.

FCF has become a well-established and respected software solution vendor and a provider of high quality bespoke systems. The founders of FCF aim to create software to bridge the gap between data and knowledge. Initially FCF concentrated on marketing, advertising and media businesses but now Derek works with a diverse set of companies and industry sectors. These include developing systems for commercial law firms and manufacturing and insurance companies.

Derek has become a key technology adviser and associate within Civil Eyes Research working to enhance and develop complex datasets for subsequent analysis and reporting.